detailed Survey Results

City Services

Q1. Please rate your overall satisfaction with major categories of services provided by the City of Edinburg.

Satisfied Dissatisfied Neutral
Fire 83% 1% 16%
Library 73% 3% 23%
Police 71% 8% 22%
Parks 68% 13% 19%
EMS 68% 5% 27%
Cultural Arts 63% 8% 29%
Recreation 58% 12% 30%
Utilities 57% 18% 25%
Building/Facility Maintenance 56% 11% 32%
Communication 56% 15% 28%
Solid Waste 54% 23% 22%
Code Enforcement 43% 23% 34%
Traffic Management 39% 33% 27%
Drainage 34% 38% 28%
Streets 31% 44% 25%

City Services

Q2. Which three of the major categories of city services do you think should receive the most emphasis from city leaders over the next two years?

First Second Third
Streets 32% 19% 13%
Drainage 21% 16% 12%
Traffic Management 8% 11% 12%
Police 7% 4% 5%
Utilities 6% 7% 6%
Parks 6% 8% 8%
Solid Waste 5% 9% 11%
Code Enforcement 3% 6% 5%
Cultural Arts 2% 3% 7%
Communication 2% 3% 4%
Recreation 2% 4% 5%
EMS 2% 2% 3%
Library 2% 1% 2%
Customer Service 1% 2% 3%
Fire 1% 2% 1%
Building/Facility Maintenance 1% 2% 2%

perceptions

Q3. Several items that may influence your
perception of Edinburg are listed below.
Please rate your satisfaction with each
item.

Satisfied Dissatisfied Neutral
Place to live 87% 3% 10%
Place to raise children 85% 3% 12%
Overall quality of life 75% 6% 19%
Place to work 73% 8% 20%
Overall image 71% 10% 19%
Place to retire 70% 9% 22%
Welcoming of diversity 66% 9% 25%
Overall appearance 56% 20% 24%
Place to start a business 53% 9% 38%
City management 49% 16% 35%
Elected leadership 49% 17% 34%

maintenance

Q4. Please rate your satisfaction with the following services provided by the City

Satisfied Dissatisfied Neutral
Fire 83% 1% 16%
Library 73% 3% 23%
Police 71% 8% 22%
Parks 68% 13% 19%
EMS 68% 5% 27%
Cultural Arts 63% 8% 29%
Recreation 58% 12% 30%
Utilities 57% 18% 25%
Building/Facility Maintenance 56% 11% 32%
Communication 56% 15% 28%
Solid Waste 54% 23% 22%
Code Enforcement 43% 23% 34%
Traffic Management 39% 33% 27%
Drainage 34% 38% 28%
Streets 31% 44% 25%

maintenance

Q5. Which two city maintenance services do you think should receive the most emphasis from city leaders over the next two years?
First Second
Condition of major city streets 18% 8%
Adequacy of city street lighting 17% 17%
Condition of streets in your neighborhood 17% 10%
Pedestrian accessibility 11% 13%
Traffic flow on major city streets 10% 11%
Timing of traffic signals on city streets 9% 8%
Overall cleanliness of streets and public areas 4% 10%
Condition of landscaping along public streets 4% 7%
Condition of sidewalks in your neighborhood 4% 7%
Condition of pavement markings on city streets 4% 6%
Appearance/condition of city medians, ROWs, public areas 2% 4%

Police, Fire, Emergency Services

Q6. Please rate your satisfaction with the following public safety services provided by the City

Satisfied Dissatisfied Neutral
Quality of fire protection 71% 2% 27%
Quality of police protection 67% 8% 25%
Fire personnel emergency response time 66% 2% 32%
911 service provided by operators 62% 3% 35%
911 response time from first responders 60% 5% 35%
Enforcement of traffic laws 56% 14% 29%
Quality of fire safety education programs 55% 7% 39%
Visibility of police in retail areas 54% 15% 31%
Police response time 52% 11% 36%
Visibility of police in neighborhoods 52% 21% 27%
Efforts to prevent crime 49% 13% 38%
Quality/accessibility of municipal court services 47% 8% 45%
Disaster preparedness public education 45% 18% 37%
Quality of animal control services 44% 23% 33%
Police safety education programs 40% 15% 45%

Feeling of Safety

Q8. Please rate how safe you feel in the following situations.

Safe Unsafe Neutral
In your neighborhood during the day 86% 3% 10%
Overall in the city 71% 5% 24%
In your neighborhood at night 66% 13% 21%
In commercial and retail areas 64% 8% 28%
In the City's parks, trails, recreational areas 51% 15% 34%
Downtown after dark 30% 30% 40%
Traveling by bicycle in Edinburg 25% 38% 37%

Code Enforcement

Q9. Please rate your satisfaction with the following:

Satisfied Dissatisfied Neutral
Cleanliness in your neighborhood 53% 22% 25%
Enforcement of loud music 39% 25% 36%
Overall responsiveness of city code enforcement staff 38% 16% 46%
Clean-up of debris/litter 38% 37% 25%
City effort to enforce code violations 37% 21% 42%
Efforts to enforce exterior maintenance/upkeep of residential property 34% 33% 33%
Degree to which code violations are a problem 31% 20% 49%
Enforcement of parking on grass in front yard 27% 33% 40%
Enforcement of weedy lots, abandoned vehicles, graffiti 25% 43% 32%
Efforts to remove dilapidated structures 24% 38% 38%
Efforts to identify abandoned or unsafe properties 23% 37% 40%

Residential and Neighborhood Services

Q10. Please rate your satisfaction with the following:

Satisfied Dissatisfied Neutral
Quality of residential garbage collection 72% 12% 16%
Quality of residential curbside recycling services 46% 21% 32%
Quality of residential brush collection 45% 33% 22%
Importance of neighborhood associations 35% 16% 50%

Utilities Services

Q11. Please rate your satisfaction with the following:

Satisfied Dissatisfied Neutral
Quality of wastewater services 55% 11% 33%
Quality of drinking water 49% 23% 29%
Quality of drainage infrastructure 33% 41% 26%Z

Parks and Recreation

Q12. Please rate your satisfaction with the following:

Satisfied Dissatisfied Neutral
Quality of city parks 67% 11% 22%
Quality of Edinburg Scenic Wetlands & World Birding Center 64% 5% 31%
Number and location of city parks 60% 18% 22%
Quality of city sponsored events and activities 59% 12% 28%
Quality/availability of accessible routes to and from playgrounds 54% 13% 33%
Quality of youth sports programs 54% 11% 36%
Quality of picnic, pavilion areas, playgrounds at city parks 54% 18% 28%
Number, quality, condition of walking and biking trails 52% 24% 24%
Quality of outdoor athletic fields 49% 15% 36%
Recreational opportunities 48% 18% 34%
Number, quality, condition of swimming pools and splash pads 47% 22% 32%
Quality of city golf courses (Ebony Hills and Los Lagos) 45% 10% 46%
Quality of adult sports programs 40% 15% 45%

City Communication

Q14. Please rate your satisfaction with the following:

Satisfied Dissatisfied Neutral
Quality of the City's social media (Twitter, Facebook, Instagram, etc.) 61% 6% 33%
Quality of the City's website 57% 11% 32%
City's efforts to keep you informed 57% 14% 29%
Availability of information on City services and programs 56% 13% 31%
Level of public involvement in local decision-making 39% 23% 38%
Transparency of City government 35% 27% 38%
City's station, ECN-1300 33% 7% 60%
Quality of auxiliary aid or services for person with sensory disabilities 32% 11% 57%

Development Services

Q16. Please rate your satisfaction with the following:

Satisfied Dissatisfied Neutral
Building inspections 32% 9% 59%
Obtaining a residential building permit 32% 9% 59%
Quality of communication during the development process 27% 8% 65%
Obtaining a commercial building permit 26% 6% 69%

Education

Q17. Please rate your satisfaction with the following:

Satisfied Dissatisfied Neutral
Overall quality of your local schools 62% 14% 24%
Overall condition of your local schools 55% 21% 24%

Community Needs

Q18. Please rate the importance (priority level) of the following services needed in our community.

High Medium Low Not Sure
Health services 70% 11% 11% 7%
Education programs 67% 9% 13% 11%
New sidewalk construction in residential areas 61% 16% 18% 5%
Services to assist victims of domestic violence and abuse 56% 11% 22% 11%
Street lighting in residential areas 56% 14% 23% 7%
Down payment assistance 55% 14% 18% 13%
Veteran services 54% 15% 22% 9%
Child care programs 54% 19% 20% 7%
Job training programs 54% 18% 20% 9%
Youth services 53% 9% 18% 21%
Rental assistance 52% 20% 17% 11%
Housing repairs/reconstruction assistance for homeowners 52% 12% 26% 10%
Housing for elderly 51% 13% 25% 11%
Fair housing counseling 51% 15% 26% 8%
Homeless population services 50% 15% 24% 11%
Energy conservation 50% 19% 17% 15%

Community Needs (cont’d)

Q18. Please rate the importance (priority level) of the following services needed in our community.

High Medium Low Not Sure
Crime prevention and public safety 49% 15% 24% 13%
Lead-based paint removal in homes 49% 17% 19% 15%
Youth centers 48% 14% 23% 14%
Substance abuse services 45% 16% 25% 13%
Asbestos removal in homes 44% 13% 27% 15%
Public housing 44% 20% 18% 18%
Multi-family housing repair assistance 43% 20% 19% 19%
Senior services 42% 12% 18% 28%
Senior centers 42% 18% 18% 23%
Welfare services 41% 13% 32% 14%
Recreational services 40% 24% 31% 5%
Historic preservation 39% 20% 30% 11%
Transitional or temporary housing 38% 18% 22% 22%
Parking facilities 34% 30% 27% 9%
New home construction 27% 36% 22% 15%

Community Needs

Q19. Which two community needs do you think should receive the most emphasis from city leaders over the next two years?

First Second
Street lighting in residential areas 14% 11%
Senior services 11% 4%
New sidewalk construction in residential areas 9% 7%
Housing for elderly 6% 4%
Crime prevention and public safety 6% 6%
Veterans services 6% 7%
Youth services 4% 5%
Housing repairs/reconstruction assistance for homeowners 4% 2%
Health services 4% 5%
Homeless population services 4% 3%
Education programs 3% 7%
Services to assist victims of domestic violence and abuse 3% 3%
Historic preservation 3% 4%
Youth centers 3% 3%
Job training programs 3% 5%
Down payment assistance 2% 2%

Community Needs (cont’d)

Q19. Which two community needs do you think should receive the most emphasis from city leaders over the next two years?

First Second
Recreational services 2% 2%
Energy conservation 2% 4%
Rental assistance 2% 2%
Substance abuse services 2% 2%
Parking facilities 2% 1%
New home construction 1% 1%
Child care programs 1% 2%
Public housing 1% 1%
Asbestos removal in homes 1% 1%
Fair housing counseling 1% 0%
Lead-based paint removal in homes 0% 1%
Multi-family housing repair assistance 0% 1%
Senior centers 0% 2%
Transitional or temporary housing 0% 0%
Welfare services 0% 1%

Technology Access

Q20. 93% of residents have access to a computer (64% with household income < $15,000).
Q21. 96% have access to internet at home (78% with household income < $15,000). 
Q22. 93% with access to internet at home have wireless (89% with household income < $15,000).

Other Questions

Q26. In the last 12 months…

  • 88% of residents visited a city park.
  • 65% of residents visited the city library.
  • 57% of residents attended a city cultural arts event.
  • 38% of residents rode a bicycle on city streets or trails.
  • 28% of residents attended a city council or other public meeting.
  • 18% of residents applied for a permit or inspection online through the city website.
  • 12% of residents used 311 to call the City.
  • 6% of residents rode the bus